Meet Our Experts
Leadership in dentistry, oral health, insurance, strategy and more
President & Chief Executive Officer
As President and Chief Executive Officer, Steve Pollock leads DentaQuest, the largest dental benefits administrator in the United States, and the largest for Medicaid. In addition to dental benefits, the company also includes care delivery, healthcare plan integration, eyeQuest, the DentaQuest Foundation and the DentaQuest Institute. Pollock has been with the organization since 1999, most recently serving as Chief Operating Officer, with oversight for all business segments. As COO, Pollock was responsible for strategic planning, sales and marketing, technology, operations, and mergers and acquisitions. During his tenure at the company, he has led the growth of DentaQuest from 2.3 million members in 1999 to more than 23 million members in 30 states today. Pollock has also served in several other leadership positions at the company, including President, Executive Vice President, Vice President of Market Development and General Counsel. Pollock serves on the Boards of the Massachusetts Association of Health Plans, the DentaQuest Foundation and the DentaQuest Institute. He is a member of the Massachusetts Business Roundtable. He is a former Board member of Oral Health America, a national organization dedicated to improving oral health. He is a member of the State Bar of Wisconsin and a certified public accountant in Ohio. Pollock holds a B.B.A. from University of Wisconsin-Whitewater and a J.D. from the University of Wisconsin Law School.
Sean Boynes, DMD
Director of Interprofessional Practice, DentaQuest Institute
Dr. Sean G. Boynes is a Dentist Anesthesiologist who received his D.M.D. from the University of Pittsburgh and completed a three year residency in anesthesiology from the University of Pittsburgh Medical Center. He currently serves as Director of Interprofessional Practice at the DentaQuest Institute, Expert Advisor for Safety Net Solutions, and Senior Dental Advisor for CareSouth Carolina. Prior to taking his current position, Dr. Boynes was Director of Dental Medicine at CareSouth Carolina, a federally qualified health center in the Pee Dee Region of South Carolina. He has authored or co-authored over sixty publications relating to dentistry, public health, pharmacology, or anesthesiology. He is owner and Chief Consultant of Dental Medicine Consulting, a consulting firm that assists organizations and programs with quality evaluations, chart auditing, and integrating dental and medical disciplines. Dr. Boynes has been recognized by many organizations and the National Health Service Corp recently featured him as one of the 40 top clinicians for their 40th Anniversary Celebration and the National Children’s Oral Health Foundation lists him as a Dentist of Distinction. In addition, he remains an active clinician providing services to special needs populations in South Carolina.
Natalia Chalmers, PhD, DDS
Director of Publications and Analytics, DentaQuest Institute
Natalia I. Chalmers, DDS, PhD, is a board-certified pediatric dentist and oral health expert at the DentaQuest Institute. With 17 years of clinical and research experience, Dr. Chalmers is a pediatric dentist and diplomate of the American Board of Pediatric Dentistry.
At the DentaQuest Institute, a leading educational and research group focused on improving efficiency, effectiveness and quality in dental care across the nation, Chalmers leads clinical data analytics efforts to inform evidence-based dental practice, enhance patient care and quality improvements programs, and improve the oral health of all. Prior to joining the DentaQuest Institute, she served as the Pediatric Dentist Clinical Research Fellow at the National Institute of Dental and Craniofacial Research, National Institutes of Health, where she focused on care of pediatric patients and actively enhancing the quality of care.
During her free time, Chalmers enjoys pottery, painting, nature and spending time with family and friends. Follow Dr. Chalmers on Twitter for more.
Chief Marketing Officer, DentaQuest
Executive Vice President, DentaQuest Foundation and DentaQuest Institute
A change agent with a proven track record, Alison brings a powerful combination of forward thinking digital acumen and traditional marketing expertise to DentaQuest’s brand and business-to-consumer strategies. Under Alison’s leadership, DentaQuest is elevating the customer experience through digital transformation and data-driven decision-making. Prior to joining DentaQuest, Alison served in a number of senior marketing positions for national and international organizations including Staples.com and 1300 retail stores, Sears Canada, and BJ Wholesale Club. Alison also founded Corcoran & Associates, a marketing and strategy firm providing consultancy services to companies including Zipcar and The Princeton Review. She received her MBA from the Tuck School at Dartmouth College and her BA from Williams College. Born in Tokyo, Alison has lived all over the world, including in Japan, Myanmar, South Korea, Mexico and the United Kingdom. Today she is firmly settled in Milton, MA with her husband, four children and two dogs.
Olivia Croom, DDS, MBA
Senior Vice President and Chief Dental Officer, DentaQuest
As Chief Dental Officer, Dr. Olivia Croom serves as an advisor for clinical and oral health related policy matters. In this role, Dr. Croom leads an enterprise-wide group of clinicians to enhance collaboration and drive our clinical strategy. She is also has oversight of all clinical activities within the DentaQuest Care Group. This includes clinical quality control, provider development and satisfaction as well as national and state professional clinical organization relationships.
Previously, Dr. Croom served as vice president of operations at Great Expressions Dental Centers in Atlanta. The organization has over 330 practice offices across 10 states. She received her Doctorate of Dental Surgery from the University of Michigan and an MBA from Stephen M. Ross School of Business at the University of Michigan. Dr. Croom has been in dentistry for over 30 years and her experience spans care delivery and operational leadership.
Michael Monopoli, DMD, MPH, MS
Executive Director, DentaQuest Foundation
Dr. Michael Monopoli is a graduate of the Tufts University School of Dental Medicine. He received Master of Public Health and Master of Science degrees from the Harvard University School of Public Health in 1988. Dr. Monopoli also completed a fellowship in Geriatric Dentistry at the Harvard School of Dental Medicine and the Veterans Administration in 1990. From 1995-2001, Dr. Monopoli served as the dental director of the Office of Oral Health for the Massachusetts Department of Public Health. He is presently the Executive Director of the DentaQuest Foundation in Boston, MA. At the Foundation, Dr. Monopoli leads strategy development and grant making activities for the Foundation. Along with Foundation staff, Dr. Monopoli provides support to the growing Oral Health 2020 network. He also works across the DentaQuest enterprise and with external entities, including federal and state government agencies, academia, other health organizations, and community groups to establish, promote and provide support to partnerships and collaborations that can impact positive oral health policy nationally.
Dr. Monopoli is a past President of the American Association of Public Health Dentistry (AAPHD).
Brian B. Nový, DDS
Director of Practice Improvement, DentaQuest Institute
President, DentaQuest Oral Health Center
Dr. Nový is an international thought leader in the science of dental caries management and evidence-based dentistry. He brings a unique expertise in risk assessment and evidence-based dentistry from his experience in clinical research, teaching, and practicing dentistry, along with his active involvement with the Science & Research division of the American Dental Association. He served as the chair of the CAMBRA coalition through 2015 and continues to serve as Vice President of the Foundation for Worldwide Health (a NGO dedicated to improving professional healthcare and health education in developing countries). Dr. Nový is a Fellow in the American College of Dentists, the International College of Dentists, and the Academy of Dentistry International.
View PrevenTips videos with Dr. Brian Nový on YouTube.
Tequila Terry, MBA
Vice President and Executive Director, DentaQuest Institute
Tequila Terry is the Vice President and Executive Director of the DentaQuest Institute where she leads a team of clinical quality improvement, and analytics resources responsible for supporting the transformation of the oral health care and financing systems through evidence-based research, quality improvement, and technology initiatives designed to test new care models that show potential to improve costs, quality, outcomes, and access to care.
Prior to this role, Ms. Terry was the Vice President of Policy Implementation for DentaQuest where she was responsible for integrating public policies and emerging healthcare trends into practice by ensuring readiness and alignment across all DentaQuest business units.
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