14:31 PM

Executive Spotlight: Jennifer Angello — “Leadership is Not Easy”

Jennifer Agnello

“In times of adversity, how we handle ourselves in difficult situations is a sign of our character.”

Jennifer Angello, RHU, CBC, vice president, commercial market at the Dental Care Plus Group (DCPG), a DentaQuest company, recently shared this perspective with Cincinnati Magazine, where she was named one of the Cincinnati 300, an annual compilation of the region’s top 300 business leaders.

Jennifer was recognized for her leadership and work leading DCPG through various business transitions and transformations. This recognition comes a year after joining the company as a market executive, where she has driven strategic business initiatives for DCPG’s commercial dental insurance business.

We recently discussed with Jennifer her approach to being a good leader, how COVID impacted her leadership style and her advice to young professionals.

What was your reaction when you learned you had been recognized as one of the Cincinnati 300?

I was humbled, honored and surprised at this recognition. I wasn’t expecting it at all.

What does this recognition mean for you?

Leadership is not easy. Being a part of the Cincinnati 300 is a reflection of the amazing leaders and support systems that have molded my career and mindset. I am eternally grateful to all those who provided this value to me and honored to be able to pay it forward. To be recognized as a leader amongst my peers means that I am affecting the lives of others in a positive way, helping to advance not only their careers but their personal goals as well. Ultimately the recognition is an added bonus, but it’s the results that come from it.

What is your leadership philosophy?

I concentrate on introducing new perspectives and understanding others' points of view. Understanding another’s viewpoint without judgment and finding a solution to their pain points are the skills I want to pass to my team. I encourage people to be open minded, to put yourself in others shoes and meet them where they are, not where you think they should be. We have to stop being closed-minded and open ourselves up to see the effect one can have to influence positive change. Finding solutions and exceeding expectations are what I thrive on and what I expect from my team.

How has your leadership changed in the last few years, especially in a post-Covid world?

Wow, what an adjustment. I have never worked from home in my career, so working remotely has been a huge change. Not being in the office surrounded by those who can influence each other is a challenge. I now place more emphasis on prospective employees’ character versus their skill set. Working with motivated, positive personalities — self-starters — with take charge attitudes and attention to detail are all key. Going above and beyond is the number one indicator for me that you have good people, and they ultimately will succeed. Just filling a role and doing a job is no longer enough in this day and age.

What has been the biggest challenge/surprise/most rewarding aspect of your new role at DCPG over the past year? 

I joined DCPG during a time of transition and transformation. I work well under pressure and chaos which is essentially the opportunity that has been put in front of me. Though challenging, the past year at DCPG has also been incredibly rewarding. I love to experience the journey of “before and after” and as we put improving our customer’s lives into practice, we are organically moving towards being the best we can be as well.

What is your main piece of advice to young professionals looking to take on more leadership roles? 

Resourcefulness is a critical trait and needs to be practiced. My advice is to be open-minded, confident not arrogant and take time to understand your customer (there’s more than one category of customer). Learn from your failures, don’t dwell on them. Always crave education, never stop learning and devour all the information that you can get your hands on. Don’t be afraid to put yourself out there or challenge yourself because the benefits will come naturally. Take on what others refuse - you will be the beneficiary.