DentaQuest Named ‘Best’ in Dental Plan Customer Satisfaction by J.D. Power for Fourth Consecutive Year
The 2019 study of more than 1,400 U.S. dental plan members demonstrates continued improvement and commitment to oral health
DentaQuest, the nation’s leading purpose-driven oral health organization, ranks highest in customer satisfaction with dental plan insurers, according to the 2019 J.D. Power Dental Plan Satisfaction ReportSM. The report measures customer satisfaction across key performance areas including communications, cost, coverage, and customer service.
DentaQuest ranked highest with 810 on a 1,000-point scale, which is 38 points above the report average and 30 points ahead of the next ranked plan. In particular, the organization earned top rank in customer service experience, cost and coverage, and communication.
“Ranking ‘best in customer satisfaction’ is heartening – it means our customers continue to experience the quality, person-centered service we strive to deliver,” said Steve Pollock, president and chief executive officer of DentaQuest. “A key component of DentaQuest’s mission to improve the oral health of all is supporting our customers and helping them access the quality dental care they need and expect. So, this award really recognizes the hard work of all of our mission-driven DentaQuest employees.”
Winning top rank underscores the importance of transparent and timely communications, both core strategies for DentaQuest, which will continue emphasizing person-centered care to improve outcomes and lower costs.
DentaQuest is a purpose-driven oral health care company dedicated to improving the oral health of all. We do this through Preventistry® – our all-in approach to better care, expanded access, value-based financing, and innovative solutions. We manage dental and vision benefits for 27+ million Americans and provide direct patient care through our network of more than 85 oral health centers in 5 states. We provide outcomes-based, cost-effective dental solutions for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals nationwide. And, we've invested more than $200 million in grants and programs to achieve measurably healthier communities across the country. By advancing prevention-focused oral health, we will achieve better overall health for everyone. Learn more at www.DentaQuest.com and follow us on social: Twitter @DentaQuest, Facebook www.facebook.com/DentaQuest, Instagram @Inside_DentaQuest, and LinkedIn www.linkedin.com/company/DentaQuest.