DentaQuest Earns J.D. Power's Top Rank in Dental Plan Customer Satisfaction for Second Consecutive Year
Study surveyed plan members of 10 major U.S. dental insurance providers
DentaQuest, a national purpose-driven oral health care organization, ranks “Highest in Customer Satisfaction with Dental Plans” for the second consecutive year, according to the J.D. Power 2017 Dental Plan Satisfaction Report SM. The latest report was based on responses from roughly 2,900 dental plan members nationwide.
DentaQuest ranked highest with an 814 rating on a 1,000-point scale, which is 44 points above the report average, a 13-point increase from last year’s top rating and 32 points ahead of the next ranked plan. The organization did particularly well with the most points in communication, customer service, plan coverage, and plan cost.
“It is gratifying to see how our continued efforts to put people first have resulted in a high-quality customer experience for the more than 24 million people we serve nationwide,” said Steve Pollock, president and chief executive officer of DentaQuest. “We could not have achieved this for the second year without the dedication of DentaQuest employees every day.”
Pollock attributes ongoing investment in technology and focus on person-centered care to DentaQuest’s high marks by customers. “We know that a one-size-fits-all approach cannot meet the unique needs of every community,” Pollock said. “So we leverage data, investigate new care strategies, and remain flexible because in the end what really matters is helping all of our members – and eventually all people – access quality oral health care.”
DentaQuest will continue to evolve its approach to coverage and care, as well as efforts to revolutionize the way the nation understands, pays for, and talks about oral health care.
For more information on the report, visit jdpower.com.
DentaQuest Based in Boston, Mass., DentaQuest (www.dentaquest.com) is a leading national oral health company and the largest in the Medicaid space. Along with its charitable DentaQuest Foundation, its clinical DentaQuest Care Group and its educational DentaQuest Institute, its mission is to improve the oral health of all. Follow DentaQuest on Twitter @dentaquest, Facebook at www.facebook.com/DentaQuest and LinkedIn at www.linkedin.com/company/dentaquest, and stay up to date at WhatsNew.DentaQuest.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.