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DentaQuest Earns J.D. Power's Top Rank in Dental Plan Customer Satisfaction for Third Consecutive Year

Oral health company ranks highest in study surveying plan members of 11 major U.S. dental insurance providers


DentaQuest, the nation’s leading purpose-driven oral health care organization, today announced ranking “Highest in Customer Satisfaction with Dental Plans” for the third consecutive year, according to the J.D. Power 2018 Dental Plan Satisfaction ReportSM. The latest report includes responses from roughly 1,400 dental plan members nationwide.

DentaQuest ranked highest with an 805 rating on a 1,000-point scale, which is 30 points above the report average and 21 points ahead of the next ranked plan. The organization did particularly well in plan cost and communication.

“Achieving this top rating for a third year is energizing and reflects the commitment each DentaQuest employee makes to the people and communities we serve,” said Steve Pollock, president and chief executive officer of DentaQuest. “I’m particularly proud of everyone working at our customer contact centers, as they work directly with our members and make this recognition possible.”

Pollock points to the company’s continued investment in technology and person-centered care solutions as reasons for the high customer satisfaction. “While it is incredibly gratifying to see the high satisfaction among our members, we know that true success means ensuring everyone has access to quality oral health care,” Pollock said. “Our Preventistry™ platform, which is a prevention-based approach that defines oral health as more than visits to the dentist, will ultimately improve oral health for all.”

As part of DentaQuest’s Preventistry platform, the company plans to fundamentally transform oral health by:

  • Reinventing care by focusing on prevention;
  • Paying for value and outcomes;
  • Advocating for greater access to oral health care for all; and
  • Investing in innovations and technologies that make care more accessible and the patient experience more integrated.

For more information on the Dental Plan Satisfaction Report, visit

About DentaQuest

DentaQuest is a purpose-driven oral health care company that is dedicated to advancing oral health for all. We bring a uniquely holistic perspective to our work – as we manage dental and vision benefits for more than 27 million Americans and provide direct care to patients through our network of more than 85 oral health centers in five states.

DentaQuest provides flexible and customized dental solutions for Medicaid and CHIP, Medicare Advantage, small and large businesses and individuals throughout the U.S. Our clients range from state governments to leading health plans.

At DentaQuest, we believe that business performance and social impact go hand-in-hand, and we have provided more than $200 million in funding for research, grants, and programs to advance oral health in communities across the country.

Our mission is bold – our commitment is strong. By advancing oral health for everyone, we will achieve better health for all. Welcome to Preventistry.

To learn more about DentaQuest and Preventistry, visit, and follow us on social: Twitter @DentaQuest, Facebook, Instagram @Inside_DentaQuest, and LinkedIn

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.