If you work with people long enough, at some point you’ll come across a patient who is angry, upset or frustrated. This can be a difficult situation to handle, as your first reaction may be to get defensive, or you may be one of those people that doe...

As patients begin returning to the dentist for non-emergency dental care, the Organization for Safety, Asepsis and Prevention (OSAP) and the DentaQuest Partnership for Oral Health Advancement (DQP) have released a comprehensive set of best practices ...